01
Processing & dispatch
- All orders are processed within 24 hours of receiving your order
- Orders placed before 2pm QLD time will be posted the same day
- Processing excludes weekends and public holidays
- You’ll receive a confirmation email when your order is placed, followed by a shipping notification with your tracking number once dispatched
- Same day pickup available
- Weekend pickup available on request — times may vary
02
Shipping rates
We ship Australia-wide. All shipping is calculated at a simple flat rate — no surprises at checkout.
Standard
$11
Flat rate, all orders
Express
$15
Flat rate, all orders
Free shipping
Free
On all orders over $299
03
Local pickup — Gold Coast
Skip the shipping fee entirely with free local pickup on the Gold Coast.
- Select local pickup at checkout to skip shipping fees
- Your order will be ready for collection within 2–6 hours of placing your order
- We’ll send you an email when it’s ready, along with pickup instructions
04
Local delivery
Not currently available
Local delivery is not available at this time. Please use local pickup or standard shipping for Gold Coast orders.
05
International shipping
Australia only — not currently available
We do not ship internationally at this time. We ship to all Australian states and territories only.
06
Tracking your order
- When your order ships you’ll receive an email with a tracking number via Australia Post
- Please allow 24 hours for tracking information to become active
- If you haven’t received your order within 2 days of your shipping confirmation, contact us with your name and order number
Questions about your order? Email us at hello@prettylittlelashsupplies.com.au and we’ll look into it for you.