The Lash Lab
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Retention guides
Showing 4 of 4 guides
Why Your Retention Is Perfect in Winter and Terrible in Summer
If you've noticed your clients' lashes lasting beautifully through the cooler months and dropping faster than expected from November through to March, you're not imagining it — and it's probably no...
Infills vs Full Sets — How to Know When to Call It
One of the most common sources of tension between lash techs and clients is the infill conversation. The client books a fill. You look at the lashes and know they need a full set. The client doesn'...
The Aftercare Conversation: Scripts and Cards Your Clients Actually Need
Retention doesn't start when the client leaves the salon. It starts before you even open the adhesive. But the single biggest thing most techs can do to improve their client retention numbers — wit...
Why your lash extensions fall out early — and 8 proven fixes
Retention problems are the number one complaint from lash clients — and before you blame the glue, the real culprits are often far more surprising. We break down every possible cause and how to fix...
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